Support

Describe the problem. DOS takes it from there.

INSODEMAweb captures and validates the request. DOS creates the ticket, enriches it with the available system context and prepares it for human review.

The website records the issue. The support system takes responsibility for the process.

Support context

Support topic * Affected product or system Urgency * Incident started

Your details

You are contacting us as * Organisation First name * Last name * Email * Role or job title Phone Country (for example DE, AT or NL) Preferred language

References and diagnostics

Customer reference Licence reference Existing ticket reference Browser or device Affected URL Subject * What happened? *

I have read the privacy information and understand how my support request will be processed. * privacy information

Required fields are marked with *. INSODEMAweb transfers the request to DOS and does not maintain a separate ticket database.

What happens next

DOS prepares the case. A human approves the response.

DOS may enrich the ticket with customer, licence, product, documentation and known-issue context. Relevant analysis and a response proposal may be prepared in the background.

No generated response is sent automatically. The final wording and outbound communication require explicit human approval.

Describe the problem. DOS takes it from there.

Tell us what happened and which system is affected.

DOS prepares the case. A human approves the response.